Delivery Information

Delivery Period

Shipping times vary depending on the product ordered. Please check each product detail page.
Pre-ordered items will be delivered after the release date.

* For items whose shipping date is not specified on the product detail page, if you choose credit card payment, it will be shipped after confirming your order. If you choose convenience store payment, it will be shipped after confirming your payment, usually within 10 business days (excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer holidays).
* Please note that this refers to "shipping" not "arrival," so the actual number of days until delivery will vary depending on your residential area and transport conditions.
* If you order items with different estimated shipping dates at the same time, all items will be shipped together on the latest estimated shipping date.
* Goods sold at concert venues, events, etc., may take more than 10 business days to ship depending on stock availability.

Please note that delivery may be delayed due to the following reasons:
・High volume of orders
・Temporary stockout of products
・Undeliverable due to force majeure such as weather
・Production delays
・Incomplete orders or payments, such as insufficient or excessive charges
・Temporary suspension of shipping operations due to summer holidays, New Year's holidays, or consecutive holidays

Shipping Confirmation

Once your order has shipped, a shipping notification email will be sent as support information. Please check it.
Clicking the [View Order] button in the email will take you to a page displaying the "Delivery Company" and "Tracking Number."
Clicking on the "Tracking Number" will take you to the delivery company's inquiry site where you can check the shipping status.
If you are a registered member, you can also log in through [My Page] and check the "Delivery Company" and "Tracking Number" from the relevant [Order History].

Shipping Carrier and Delivery Method

Delivery will be made by either Sagawa Express, Yamato Transport, or Japan Post. You cannot specify the delivery company.
* We cannot accept requests for specific delivery dates/times, delivery methods, or special gift wrapping.
* We cannot accept orders for delivery to freight company depots, post office boxes, or convenience stores.

Combining/Splitting Shipments

We cannot process consolidation or separate shipping of products after an order has been placed.
Products ordered at the same time will be shipped together once all products are available. Products ordered separately will be shipped separately.

Shipping Fees

Domestic shipping within Japan
Standard shipping: 990 yen / Okinawa only 2,200 yen (tax included)
Nekoposu: 550 yen (tax included)
・If "Nekoposu eligible product" is stated on the product detail page, you can select Nekoposu delivery.
・Please note that products not marked as "Nekoposu eligible product" on the product detail page are only available for standard delivery.

International Shipping
The amount varies depending on the country and region. Please check on the payment page.
・Our store uses DDU (Delivered Duty Unpaid) method.
Customs duties, import taxes, and taxes (VAT) may be incurred after the package arrives in the destination country/region/state, and you may be responsible for these costs upon receipt.
・Please comply with all laws and regulations stipulated in the destination country/region/state.
・Customs clearance conditions vary depending on the destination, so please contact the relevant customs authority for details.

Receiving Your Order

If you are not at home when your order is delivered, please follow the instructions on the undeliverable notice left by the delivery company to receive your item.
If you do not receive the item within the storage period, it will be returned to MARIYA TAKEUCHI ONLINE SHOP.
Please contact us within two weeks of the return via the dedicated inquiry form on the "Frequently Asked Questions" page.
Your order will be canceled if two months have passed since the return.
* As a general rule, refunds will not be issued for cancellations.
* You will be responsible for the round-trip shipping costs for reshipment.
* If there are repeated instances of refusal to receive, long-term absence, or reshipment due to customer's convenience, we may restrict your usage. Please ensure you receive your items.

International Shipping

Eligible delivery areas
China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, United States, France, Germany, Italy, Netherlands, Spain, United Kingdom, Austria, Denmark, Greece, Poland, Sweden, Switzerland

Shipping costs vary depending on the destination country and region. Please check on the payment screen.
* We cannot ship to PO Boxes.